FAQ

What is the minimum order for custom made work wear?

The minimum order quantity (MOQ) depends on the style of garment you are designing. The sublimated hi vis polo shirts start at only 5 garments per order.

Most of the other garments on the website have an MOQ of 20+, however, this depends on the fabric used and the colour you need, so please call 1300 722 321 to check the MOQ for the uniform you are interested in.

Sizes can be mixed, so you don’t need to order all garments the same size

Are the garments hi vis compliant?

We are licensed to produce a wide range of workwear in compliance with safety standards to suit your specific needs.

The most common hi visibility safety standards are 4602.1:2011 and 1906.4:2010 which apply to most general use work uniforms, however, we can also manufacture work uniforms in compliance with any other safety standard.

When making garments for special use our fabrics and garments are tested by independent laboratories and are issued with a report showing all test results carried out on your uniforms.

Compliance labels are also sewn into the garments to ensure your uniforms have proof of compliance when visiting regulated sites.

What if I want a uniform that doesn’t need to meet hi vis safety compliance?

No problem… When we take order enquires we ask our customers if the uniforms they are designing need to meet any special safety standards and if the design doesn’t need to comply with safety standards we can make your uniforms in any design you want.

What kind of fabrics do you use for your garments?

We can make any uniform using any fabric based on your needs. We have a massive variety of stock fabrics available in hundreds of colours and weights but if the stock range we have available doesn’t suit your needs we can also make fabric to order in any colour, style or weight based on your requirements, so feel free to contact us about our range of fabrics or ask us about our fabric making service.

Do you make fire retardant safety uniforms?

Yes, we do.

Because flame retardant uniforms are extremely technical garments, we work with you to learn about the specific needs of your uniforms and any safety certifications required to make your uniforms suitable for use in your work environment and label the garments accordingly.
Our flame retardant uniforms are made in state of the art SGS certified factory with all fabric production, lab testing and garment making carried out under the one roof, meaning our FR uniforms are premium quality and can be customised to meet the strictest fire safety standards.

Can we choose a design we don’t see on your website?

Of course, you can. Because we make our garments to order based on your needs we can make garments in any style or colour to suit your specific needs.

What is the delivery lead time?

Sublimated garments can generally be delivered within 4 – 6 weeks and cotton drill garments and wet weather styles are usually delivered within 6 – 8 weeks depending on the order quantity.

Where do you deliver?

We deliver all over Australia and the world. DHL is our main freight provider but if DHL doesn’t deliver to your area we will use another freight company that can deliver to your area.

How much do the custom made work uniforms cost?

All prices are based on the order quantity and garments specifications so please email us and we will reply to your enquiry ASAP with prices based on the order details.

How do I order and pay?

You can order any of the designs on the website by creating a custom design and then selecting “order now” however if you prefer to have your order handled manually, you can email us and we can handle the order for you (an $80.00 manual processing fee applies to any orders not processed on the website)

Orders placed online need to be paid in advance by credit card and manual orders require a 50% deposit to be paid before we start production, with the remaining balance due before we dispatch your order.

What if there is a problem when the order arrives?

We take every step possible to ensure your order will be delivered exactly as expected, however, if you notice something isn’t the way it was planned when the order arrives contact us immediately and we will work with you to fix the problem ASAP. If we can’t fix the problem we will replace the garments or issue a refund if we can’t replace the order within the standard lead time.

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